OK, what do I NOT like about Greyhound?
- To start with, their busses are small, dingy and generic. Even their new busses.
- They try to get away with as few busses as possible. That means: instead of adding a bus when it’s needed, a bunch of people run late so the company saves a few bucks.
- Their new terminals suck. They’re too small, their roofs are too low, and every time there’s more than two busses waiting to get filled the lines bisect the stations. The old stations may never have been the cleanest buildings in town, but their high roofs and softer lines made them welcoming; the new stations focus more on making the passenger want to get out of their buildings as soon as possible
- If you’re going to cut back on your services (which I understand is necessary), when why not add flexibility to your schedule. Not everyone wants to go from Chicago to New York, why not allow for busses to go through but allow for the occasional stop with a call from the intermediate terminals/businesses? That way the bus can go straight through when it can, will pull aside to stop when there’s the need.
And they wonder why no one wants to ride Greyhound anymore.